Ordering
    1. Contact info: We are located at 5675 Power Inn Rd, Suite D, Sacramento, CA 95824. You can visit us online at www.fratrow.com and email us at fratrow@fratrow.com. Our toll free phone number is 1-888-FRAT-ROW and our fax is 916-386-4601, we are located in the Pacific Time zone so please keep that in mind when calling us.
    2. How to order: You can order novelties (both stock and custom) and jewelry online or by calling your order in. To order clothing you must call your order in.
    3. Adding to your order: Once your order has been started we cannot guarantee that we can add to your order. We will make every attempt to do so, however in some cases if we can add to your order it may affect the price and/or delivery dates. At the time you want to add to your order we will make you aware of any changes that may arise from changing your order.
    4. Garment care: THE FOLLOWING INSTRUCTIONS REPLACE ANY WASHING INSTRUCTIONS THAT MAY APPEAR ON GARMENT TAGS. Machine wash all garments on cold and on the gentle cycle (if available) separately and lay flat to dry. Do not add bleach or any other chemicals when washing.
    5. Rush service: Rush service is available on certain items. Please contact us to inquire about the specific items you are interested in.
    6. Cancellation: Stock merchandise-Once your order has been shipped it cannot be cancelled, until that point it can be cancelled, however there is a $100 cancellation fee. Custom merchandise-If your order has already been produced it cannot be cancelled. If blank merchandise has been ordered, we may or may not be able to cancel your order. There may be a restocking fee in addition to the $100 cancellation fee.
    7. Returns/Exchanges: Custom orders cannot be returned or exchanged for any reason unless the items are defective or not the item you ordered. Stock merchandise can possibly be returned or exchanged (contact us for details). However, you will have to pay for shipping and there may be restocking and/or cancellation fees.
    8. Back orders/Discontinued merchandise: We will make every attempt to contact you if we learn that a product you ordered is backordered or discontinued. You will have an option of substituting another item in its place or receiving a refund for that item. We will not substitute another product for yours without your permission, so if we are unable to contact you this will cause your order to be delayed.

    Artwork
    1. Submitting artwork :
      1. If you use our artwork- We need to know the following information: what the design number is, if you want any changes to the design, what color(s) you would like the design to be, what you would like the text to say, and where you want the design printed on the garment.
      2. If you have your own artwork to use- We need the following information: the best possible example of what you would like the design to look like (you can fax, email or send it to us), what colors you want the design to be, what the text should say, and where you want the design printed.
    2. Approving artwork: All artwork must be approved (except custom novelties if you use one of our stock designs) before production can proceed with your order. We will post your artwork on our website and email you instructions on how to view and approve/request changes to your artwork. If artwork is not approved in a timely manor it may delay or cause your order to be late. Fraternity Row is not responsible for any delay in orders caused by artwork not being approved in a timely manor.

    Payment
    1. How and when to pay for your order: All novelty orders must be paid for in full prior to shipping. Clothing orders require a 50% deposit before production can begin and need to be paid in full before they are shipped. Artwork can be started with a $200 deposit, however no production can begin until at least a 50% deposit is placed.
    2. Special payment arrangements: If you are not able to or don’t feel comfortable with the payment options above please contact us to see if we can make special payment arrangements.
    3. Individual checks: Under no circumstance do we accept multiple checks for group orders (individual checks totaling the sum total of your order). If individual checks are sent they will be returned, which will cause a delay in processing your order. We do accept organizational and personal checks, however we don’t accept temporary checks that do not have name and address printed on them. Fraternity Row is not responsible for any delay caused by sending multiple checks by individual chapter members.

    Shipping
    1. How we ship: Most orders are shipped via UPS, however sometimes other carriers are used. We cannot ship to P.O. boxes, however, we can ship to campus/university boxes. If we are shipping to a campus/university box please include the name of your school.
    2. Drop shipments: Many times we ship your merchandise directly from the manufacturer to you. In these instances you may receive several shipments to complete your order. Please request when ordering if you would like to know what merchandise will be shipped together.
    3. Returned merchandise: If merchandise is returned because of an incorrect address or no one being available to accept the merchandise, you will be charged to have your merchandise re-shipped. Three attempts will be made to deliver your merchandise on three consecutive business days. If the merchandise cannot be delivered after the third attempt it is automatically returned to us.
    4. Delivery time frames: The time frames listed below are typical delivery times but not guaranteed. When placing your order please make us aware of specific dates that you need your merchandise by. Shipping time depends on the state the items are being shipped from and to.
      1. Stock Novelties: 1-2 weeks (plus shipping time).
      2. Custom Novelties: 3-4 weeks (plus shipping time).
      3. Clothing: 2-3 weeks (plus shipping time) from artwork approval (except for orders that contain clothing that is custom made)

    Disclaimers
    1. Fraternity Row has the right to refuse to produce and or create any merchandise that we feel is inappropriate. In addition, any organization that we are licensed with has the legal right not allow us to produce any merchandise that they feel doesn't represent their organization in a way they want to be represented or do not like.
    2. Please inspect your order as soon as you receive it. Any claims (this includes but is not limited to: missing merchandise, receiving the incorrect merchandise, typographical errors, & color errors) must be made within 1 week of the date delivered. Once garments are washed and/or worn they are considered accepted and this releases Fraternity Row of all liability.
    3. Fraternity Row is not responsible for any delay in the delivery of your merchandise due to: carrier negligence, weather, strike, accident involving the vehicle carrying your merchandise, act of God, etc.
    4. Fraternity Row is not responsible if your order is late due to artwork not being approved in a timely manor or non-receipt of payment.
    5. Fraternity Row is not responsible for any typographical errors in our catalog and/or website and is not obligated to honor any typographical errors.
    6. Fraternity Row reserves the right to change policies and/or prices at any time.
    7. All custom artwork remains property of Fraternity Row and can be used and/or modified in the future at our discretion.
    8. By placing your order with Fraternity Row you have agreed that you understand and accept all terms & conditions stated above.
 
Copyright 2010 Frat Row, Inc